At petfello , we want you and your pets to be completely satisfied with your purchase. If you are not entirely happy, we offer returns and exchanges in accordance with the policy outlined below.

1. Eligibility for Returns
1.1 Products must be returned within 7 days of purchase to be eligible for a refund or exchange.
1.2 Items must be in their original condition, unused, and in the original packaging with all tags attached.
1.3 Certain items are not eligible for return, including:

Grooming tools or supplies that have been used.
Perishable items such as treats, food, or supplements.
Customized or personalized products.
Gift cards or downloadable items.

2. Return Process
2.1 To initiate a return, please contact our customer service team at 9548641127 with your order number and reason for the return.
2.2 Once your return request is approved, we will provide you with instructions on how to return the item.
2.3 Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

3. Exchanges
3.1 If you wish to exchange an item for a different size, color, or product, please contact us within 7 days of purchase.
3.2 Exchanges are subject to product availability. If the desired item is unavailable, we will process a refund.
3.3 Customers are responsible for shipping costs for exchanges unless the exchange is due to a defective or incorrect item.

4. Refunds
4.1 Refunds will be processed once the returned item has been inspected and approved.
4.2 Refunds will be issued to the original payment method and may take 5-10 business days to appear in your account, depending on your bank or payment provider.
4.3 Original shipping charges are non-refundable, except in cases of defective or incorrect items.

5. Defective or Incorrect Items
5.1 If you receive a defective or incorrect item, please contact us within 7 days of delivery with photos, videos and a description of the issue.
5.2 We will cover the cost of return shipping and provide a replacement or refund as appropriate.

6. Non-Returnable/Non-Exchangeable Items
6.1 For hygiene and safety reasons, certain items cannot be returned or exchanged, including:

Brushes, clippers, or other grooming tools that have been used.
Opened food or treats
6.2 Any item marked as “Final Sale” at the time of purchase is not eligible for return or exchange.

7. Lost or Missing Packages
7.1 If your package is lost or does not arrive within the estimated delivery time frame, please contact us at 964641127 for assistance.
7.2 Lost package claims must be submitted within 7 days of the estimated delivery date.

8. Contact Us
For questions about our return and exchange policy or to initiate a return, please contact us:

Email: contact@petfello.in
Phone:9548641127
Business hours: 24/7—always open for you.